Accepting Patients ages 7 years and older!
NCA participates in plans with most major insurance companies excluding Medicaid and most Medicare Advantage/Replacement plans. Insurance plans vary by provider.
Most insurance plans require payment from the patient in the form of a copayment or coinsurance or to satisfy a deductible. Payment is required at the time of service.
Please call our office at (804) 282-5236 to verify our participation in your insurance plan.
Please bring your new insurance card and arrive 15 minutes prior to the start of your appointment to prevent delays. Or call our office as soon as you are aware of an insurance change, and you will be provided with an email to submit your new information.
Please call our office at least 24 hours before your appointment to cancel or reschedule. Appointments canceled without 24 hours will be considered a same-day cancelation. A fee may be implemented for same-day cancelations or no-shows.
Arriving 15 minutes past your appointment start time is considered a no-show. You are responsible for remembering your appointment date and time. As a courtesy, if a working email or phone number is on file and you elect to receive reminders, automated appointment reminders may be sent but should not be relied upon exclusively. More than three missed appointments within a year may result in discharge from the practice.
Currently, there is a state and nationwide shortage of psychiatric providers, and many patients have to wait extended periods before they can receive psychiatric care. Due to limited access to psychiatric care, our office must receive adequate notice if you do not intend to attend your scheduled appointment so that others can receive prompt psychiatric treatment.
Please call our office at (804) 282-5236 to reschedule appointments.
Self-Pay Rates
Initial Appointment: $250.00
Follow-Up Appointment: $150.00
Medical Marijuana Certification/Renewal: $150.00
Lost/Replacement Medical Marijuana Certificate: $50.00
Fees/Extra Charges
Missed Appointment - First: $40.00
Missed Appointment - Subsequent: $100.00
Missed Appointment - New Patient: $250.00
Disability Paperwork: $75.00 (Disability paperwork will NOT be completed on initial visit)
Returned Check: $35.00
Records Request/Letters/Forms/Etc: Charges will vary according to length and/or time spent
For your convenience, we accept cash, checks, money orders and all major credit cards. Now accepting APPLE PAY!
If inclement weather causes our office to open on a delay or close for the day, it will be noted on our website under News & Announcements and reflected on our Google hours.
If you cannot attend your appointment, it is essential to reschedule your appointment promptly to prevent running out of medication. Should this occur, your provider may be able to extend your prescription until your scheduled appointment; however, this is on a case-by-case basis. Providers will only fill stimulants and controlled substances prescriptions at scheduled appointments.
If you are on a medication that is filled monthly, please contact your pharmacy to ensure that no prescription refills are waiting for you. If the pharmacy has no prescription refills available, contact our office at least three days before your medication runs out. Please be aware that if you call our office for a prescription refill, it may take up to 3 business days to complete the request.
Prescriptions will only be sent to your pharmacy and refilled Monday-Friday. Prescriptions will not be refilled on holidays or weekends. Medication refills will not be guaranteed on Fridays.
To request records, fax the request to (804) 282-5547. A fee may be implemented for record requests. Please allow five business days upon receipt of payment to complete this request.